Payments

How payments work (Stripe Checkout).

We use Stripe Checkout to process payments securely. You approve a fixed quote first, then pay using a secure Stripe-hosted checkout page. After successful payment, Stripe sends an email receipt and we begin work according to the agreed scope and timeline.

Billing descriptor

Your bank statement may show a descriptor similar to: TRANSLATEPARTNER. The exact descriptor depends on Stripe settings and card issuer formatting.

Security
  • Card details are handled by Stripe and are not stored on this website template.
  • We only receive payment confirmation and relevant billing details needed for invoicing.
Receipts, disputes & refunds
Receipt
Stripe emails a receipt after payment. We can also provide an invoice on request.
Disputes
If you have an issue, contact us first so we can resolve it quickly and avoid unnecessary disputes.
Refund handling
Refunds follow our milestone-based policy. See Refund Policy for details.
Support contacts
Email: support@translatepartner.com
Phone: +39 055 614 5870
Response time: within 24–48 business hours
Pricing Refund Policy